The Pediatric Orthopaedic Surgery has an opening for self-motivated, team oriented Patient Services Assistant. This position is located in Pediatric Orthopaedic Surgery at CW Mott Children?s Hospital. This role will be to provide skilled support and work collaboratively with other members of the Pediatric Orthopaedic Surgery Team.

This position will include a variety of patient support tasks including:

• Check-in and Check-out duties
• Provide a warm welcome or departure to patients entering/exiting the clinic
• Explain a variety of forms and obtain patient signatures as required
• Schedule follow-up appointments, including in-person and video visits
• Send no show letters to patients that do not attend their scheduled video visit appointment
• Schedule specialty tests
• Responsible for working the Pre-Service Business Task work queue
• Daily completion of Credit Card Terminal Inspection Survey
• Collect co-pays
• Enter charge information into system
• Reconcile drawers
• Complete closing paperwork for drawers
• Drop daily deposits
• Communicate and work collaboratively with all clinic personnel (MA, faculty, residents, nurses, OR Schedulers) to address patient needs and issues when identified
• Print medical information to facilitate the patients visit
• Provide directions to other clinic locations (ie: Radiology and Orthotics & Prosthetics)
• Call for interpreters and transporters
• Manage outside Radiology imaging by downloading CDs into system
• Que up radiology orders, as directed by clinical staff
• Process documents to central imaging
• Fax completed PT orders to appropriate locations
• Cover check-in/out desk when there are call-ins or absences
• Cover check-in/out desk in our sister clinic, Peds Neuro/Plastics/Oral ACU, as needed
• Assist with lunch coverage at check-in/out desks
• Attend staff meetings as scheduled
• Attend work group meetings as scheduled
• Other duties as assigned

The successful candidate will be required to actively participate in the department's Lean initiatives, Service Excellence programs, maintain Cornerstone learning compliance, specific procedure competencies and knowledge of regulatory agency requirements.

• The successful candidate will have completed high school or obtained an equivalent combination of education
• 0-2 years of experience
• The preferred candidate will be responsible for meeting the highest standard of customer service while facilitating the communication between patients and families, general public, payers, referring physicians and other healthcare providers 
• Basic medical terminology competency is required
• Candidates should have the appropriate skill set to be able to manage a fast paced work environment, heavy workload and be able to work a flexible schedule, per clinic need
• Applicants must have strong interpersonal and communication skills and work successfully in a team oriented atmosphere
• Ability to type at least 50 wpm and experience with email programs
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal and information technology skills.

• Previous Orthopaedic experience is helpful
• Previous experience working with MiChart/Epic care/Cadence, as well as knowledge of University policies and procedures is helpful 

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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