Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
We are proud to be named the #5 World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com
Why engineering at Stryker?
At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. As an engineer at Stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. Here, you will work in a supportive culture with other incredibly talented and intelligent people, creating industry-leading medical technology products. You will also have growth opportunities as we have a culture that supports your personal and professional development.
Medical Field Service Engineer - Initial 6 - 9 Month (FTC)
(North-West England territory)
To play a leading role in supporting the on-site technical needs of Stryker customers.
Perform scheduled preventative maintenance (PM) and complete repairs, as per Stryker's standards and procedures, on medical equipment from Stryker's Medical portfolio.
The Field Service Engineer will be responsible for managing their own routine preventative maintenance schedule and will be responsible for conducting repairs on their territory.
They will also be a requirement to commission and install equipment and to perform software and hardware upgrades on Stryker products.
The Field Service Engineer will produce weekly reports to the Field Service Supervisor, will provide service reports to customers and will ensure traceability of work and Stryker products via Stryker reporting tools and software packages.
The field service engineer will support other territories and team members as per business requirements. Collaborate with Sales, Customer Service, RAQA and technical support to ensure smooth service delivery, customer satisfaction and further growth of ProCare Service contracts. Build long term relationships with customers, subcontractors and team members to ensure responsiveness and superior customer service.
Technical Services Responsibilities.
Preventative and corrective maintenance of medical devices (meeting of SLA's)
Rapid response to breakdowns (meeting of SLA's)
Completion of service reports, regular and on-time updates of work orders on the database.
Software and hardware upgrades
Commissioning and installation of equipment
Delivery of technical training to customers
Delivery of technical training to the peer group
Organize a customer products assessment and provide an assessment report
Maintain safe working practices within the Clinical and non-clinical environment
Maintain spare part stock wherever necessary
Maintain company assets such as laptops etc. & tools in accordance with company guidelines
Sales Team and Head Office Support
Build rapport and liaise with internal customers - RSM's, local sales team and head office staff
Escalate opportunities and issues as appropriate and contribute to finding solutions.
Assist the regulatory bodies, RAQA department and customers to action product recalls, MHRA alerts, Field Safety Notices (FSN's) and Field Action Notices.
Produce regular reports for customers and Supervisors.
Ensure traceability of all field-based Stryker products through reporting tools
Attend team meetings, deliver presentations and provide regular updates on assigned tasks.
Repair service levels
Responding to service issues
The profitability of the contract service business
Equipment" up-time" metrics
Happy to travel covering a wide area.
Willingness to learn with long-term progression Opportunities
Daily schedule and routine
Prioritization of critical service calls
Contract approval (technical services approval)
Education & Experience
HNC in Electrical/Electronic Engineering or equivalent Qualification in Engineering, electronics, or medical technologies such as Biomedical Engineering is desirable.
Fluency in both spoken and written (technical and medical) English
Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.
Together with our customers, we are driven to make healthcare better.
At Stryker, quality is first in everything we do. We are driven to make healthcare better for our customers by
providing innovative products and services that meet regulatory requirements through our effective quality system.
The Company was founded in 1941 by Dr. Homer Stryker and incorporated in 1946 as the Orthopedic Frame Company. In 1964, the Company’s name was changed to Stryker Corporation.
• $13.6 billion in annual sales in 2018; annual revenue has grown for 39 straight years
• 17.1% CAGR (compound annual growth rate) in sales over 39 years
• ~36,000 employees globally in 2018
• 43 manufacturing and research & development locat...ions worldwide
• Included in the Standard & Poor’s 500 Index
• Ranked # 233 on Fortune Magazine’s “FORTUNE 500” list for 2019
• Ranked # 3 on Fortune Magazine’s “World’s Most Admired Companies” list for the “Medical Equipment” industry for 2019
• Ranked # 11 on Fortune Magazine’s “100 Best Companies to Work For” list (U.S.) for 2019
• Spent $862 million on R&D in 2018
• 7,784 patents owned globally in 2018
• Initial public offering of stock was in 1979
• Listed on the New York Stock Exchange under ticker SYK