Patient Service Representative II - Orthopaedic Center
Cedars-Sinai Medical Center
Location: Los Angeles, California
Internal Number: HRC0605079
Do you have a passion for the highest clinical quality and patient happiness?Would you like to use your compassion, empathy and professional competencies with an organization known nationally for excellence in cancer treatment, research, and education?
We would be happy to hear from you!Please consider the following exciting opportunity with one of the most outstanding and dynamic places to work in the medical field as your next career move.
Summary of Essential Job Duties:
The Patient Service Representative II (PSR II), Orthopaedic Center, following established practices, policies, and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the licensed clinics at Cedars-Sinai Medical Center.The PSR II is cross trained to cover multiple providers and is a resource.Duties may include answering incoming telephone calls; scheduling and authorization for appointments, coordination of procedures/tests and other ancillary services; patient check-out and rescheduling of follow-up appointments; training for new PSRs; calendaring; insurance verification functions; chart/medical records preparation; reviewing the Referral Work Queue and screening New Patients; sorting and deposition of mail and patient information; uploading patient imaging.This PSR II must function at a high-level and have a thorough understanding of the PSR role.
High SchoolDiploma/GED required.
Two (2) years college preferred.
Experience, Skills and Abilities:
Minimum of 2 years of experience working in a medical office setting/scheduling of patient required.
Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.
General understanding of Medical Terminology, Medical Terminology coursework preferred.
Previous work experience in a healthcare, ambulatory or outpatient setting or physician's office, preferred.
Strong interpersonal, written, and oral communication skills for interacting with patients, payors, physicians and other CSHS customers.
Must possess a minimum computer competency comprised of a working knowledge of Windows or a comparable system (specifically including keyboarding and mouse skills).Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.
Ability to interact effectively with Directors, Managers, internal staff, patients, physicians, and representatives of outside agencies.
Demonstrated ability to work well as a team player and independently.
English language proficiency. Bi-lingual preferred.
Working Title: Patient Service Representative II - Orthopaedic Center
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.