Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com
Who we want:
Collaborative partners.People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
Analytical problem solvers.People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
Curious learners.People who seek out cutting-edge research and information to expand and enhance their ability to develop new ideas into reality.
What you will do:
This is a highly versatile position that requires excellent knowledge and experience in all levels of service delivery. You will work very closely with our Managed Network Services Partners and drives all aspects of day to day operational activities within Stryker's Global Network Operations team.
Support the company's corporate LANs, WANs, and wireless networks, including routers, switches, UPS units, Wan Optimizers, and other hardware.
Ensure global networks are running smooth and reliable operations for fulfilling business objectives and processes.
Delegate team to monitor network performance and troubleshoot problem areas as needed.
Collaborate with department leaders to assess near and long-term network capacity needs.
Delivers daily operational meetings to discuss any open items with teammates and managers.
Works to build scalable, repeatable and client specific processes that allow our support staff to succeed in delivering world class support
Maintains network performance by delegating tasks associated with network monitoring and analysis, performance tuning, troubleshooting network problems, & escalating problems to various vendors.
Continuously analyze operational methods using ITIL best practice framework, monitoring tools and support processes to maintain and improve the efficiency and stability of operations
Upgrades network circuits by conferring with vendors; developing, testing, evaluating, and installing enhancements.
Be available as the escalation point for NOC shift leads and supervisors
Protects organization's value by keeping information confidential.
Works closely with key business partners to build relationships and our brand.
Publishes and maintains maintenance schedules to oversee new and existing equipment, hardware, and software upgrades.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services and placing the orders through our online portal.
Tracks risk areas and assists in the remediation of these identified areas.
Manage and/or provide guidance to members of the team.
Provides operational highlights each week to IS Leadership team and monthly rollup of achievements.
Coordinate and deliver bi-weekly Change Approval Boards within the global network team.
What you need:
Bachelor's degree or equivalent professional experience required.
ITIL Certification Required
5+ years' experience leading a team of IT professionals
Preferred CCNA or higher-level network certification
To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
Minimum 5 years' experience and demonstrated ability to technically support a fast-paced organization.
Minimum 2 years' experience with network capacity planning, network security principles, and general network management best practices
Applied technical knowledge of network hardware and operating systems
Ability to lead team members technically and perform technical peer reviews
Demonstrated ability to own and drive high priority issues to closure in a timely fashion
Applied knowledge of applicable data privacy practices and laws
Demonstrated interpersonal, written, and verbal communication skills
Demonstrated ability to think innovatively and continues to improve internal processes
Demonstrated ability to conduct research into networking issues and products
Demonstrated ability effectively execute small to medium size tasks
Demonstrated ability to achieve objectives with little oversight and effectively prioritize tasks in a high-pressure environment
Demonstrated analytical and problem-solving abilities, and keen attention to detail
Demonstrated customer service orientation
Experience and demonstrated success working in a team-oriented, collaborative environment
Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.
Together with our customers, we are driven to make healthcare better.
At Stryker, quality is first in everything we do. We are driven to make healthcare better for our customers by
providing innovative products and services that meet regulatory requirements through our effective quality system.
The Company was founded in 1941 by Dr. Homer Stryker and incorporated in 1946 as the Orthopedic Frame Company. In 1964, the Company’s name was changed to Stryker Corporation.
• $13.6 billion in annual sales in 2018; annual revenue has grown for 39 straight years
• 17.1% CAGR (compound annual growth rate) in sales over 39 years
• ~36,000 employees globally in 2018
• 43 manufacturing and research & development locat...ions worldwide
• Included in the Standard & Poor’s 500 Index
• Ranked # 233 on Fortune Magazine’s “FORTUNE 500” list for 2019
• Ranked # 3 on Fortune Magazine’s “World’s Most Admired Companies” list for the “Medical Equipment” industry for 2019
• Ranked # 11 on Fortune Magazine’s “100 Best Companies to Work For” list (U.S.) for 2019
• Spent $862 million on R&D in 2018
• 7,784 patents owned globally in 2018
• Initial public offering of stock was in 1979
• Listed on the New York Stock Exchange under ticker SYK