Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com
The HR Operations Specialist is the first point of contact for Managers and Employees at all levels of the organization, regarding HR policies, HR life cycle processes and Workday system questions or issues. He/she is responsible for answering and handling inbound calls and cases from internal customers on HR related issues, as well as redirect questions to other, appropriate HR resources such as Payroll, Talent Management, Talent Acquisition, and Compensation & Benefits.
Key Activities & Accountabilities
Provide accurate, consistent and timely responses via telephone, Teams and HR case management system.
Ensure that every question or issue is entered as a case in the case management system & maintains customer contact until the case has been resolved or is transferred to another relevant party for resolution such as Talent Management, Talent Acquisition, Work Place Practices, Compensation & Benefits, Payroll and Global Mobility.
Support workforce administration processing, data input and verification of required documentation on the designated HR employee life cycle activity such as: new hires, terminations, transfer, promotions, salary changes, transfers, personal data changes, position management, job title changes, supervisor changes, department changes or any other job changes. This includes the production of employment contracts, termination letters, transfer letters, salary change notifications, employment testimonials, any other relevant addenda, on-boarding and off boarding.
Respond to and troubleshoot employee and manager-related workforce transactions and issues.
Direct employees and managers to the appropriate online support materials, reports, tools systems, and/or vendors, if applicable.
Escalate/elevate complex cases to other functions such as the Payroll Specialists, Benefits Administrator, Recruiter, Compensation analyst, HR Business Partner, etc, with deeper subject matter expertise, when additional research or interpretation is required.
Provide guidance and training on HR processes, workflow and relevant systems.
Update and maintain knowledge base FAQ's solutions and troubleshooting guides.
Identify trends in customer issues and make recommendations for process improvement opportunities.
Manage workload efficiency to fulfil commitments in accordance with established service level agreements (SLA's).
Support system testing and deployment of new functionality and expansion of scope.
Manage and sometimes lead key projects that fall within the scope of HR Operations in partnership with relevant stakeholders.
Provide reporting support wherever required.
Bachelor's degree in Business Administration/ Human Resources or related field or equivalent relevant experience.
At least 2-4 years of experience in HR Administration / international HR environment. Customer service experience is preferred.
Fluent English and French/German are a must. Any additional European language (Spanish, Dutch) is an advantage.
Strong in relationship management and focus on solving the internal customer problems.
Good communication skills, both written as well as spoken.
Excellent customer service and administrative orientation.
Strong knowledge of HR function and business processes.
Experience with Workday application is preferred.
Strong in stakeholder management and focus on solving the internal customer problems.
Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
Ability to thrive in fast-paced environments, be able to manage and work to bring clarity through ambiguity and complexity and support multiple projects/ processes simultaneously.
Excellent problem-solving skills, with an ability to anticipate needs and solve problems proactively.
Ability to work independently as well as a team player in a highly collaborative environment.
Effectively manage confidential data, and professional work with colleagues in establishing and adhering to data governance standards.
Being able to travel in Europe for training purposes.
Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.
Together with our customers, we are driven to make healthcare better.
At Stryker, quality is first in everything we do. We are driven to make healthcare better for our customers by
providing innovative products and services that meet regulatory requirements through our effective quality system.
The Company was founded in 1941 by Dr. Homer Stryker and incorporated in 1946 as the Orthopedic Frame Company. In 1964, the Company’s name was changed to Stryker Corporation.
• $13.6 billion in annual sales in 2018; annual revenue has grown for 39 straight years
• 17.1% CAGR (compound annual growth rate) in sales over 39 years
• ~36,000 employees globally in 2018
• 43 manufacturing and research & development locat...ions worldwide
• Included in the Standard & Poor’s 500 Index
• Ranked # 233 on Fortune Magazine’s “FORTUNE 500” list for 2019
• Ranked # 3 on Fortune Magazine’s “World’s Most Admired Companies” list for the “Medical Equipment” industry for 2019
• Ranked # 11 on Fortune Magazine’s “100 Best Companies to Work For” list (U.S.) for 2019
• Spent $862 million on R&D in 2018
• 7,784 patents owned globally in 2018
• Initial public offering of stock was in 1979
• Listed on the New York Stock Exchange under ticker SYK