Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com
Who we want
Life learners. People who want to learn, grow and develop within Stryker's broad scope of opportunities. This is a company you can grow with!
Self starter. People who thrive in an autonomous work atmosphere. Go getter mentality.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
What you will do
Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.
Assist branch management by addressing issues when necessary
Provide phone support for inquiries from sales and healthcare professionals
Train and support new team members and other team members with problem resolutions and proper operations protocol
Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
Process all work in accordance with relevant working practices and standard operating procedures
Provide coaching, feedback and guidance to improve service levels, internal processes and customer support methodology
Provide support beyond standard hours as needed if call volume and/or workload require additional time
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales.
Keep records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken.
Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.
Manage; report and analyze branch operations metrics and productivity.
Manage best-practice implementation.
Track service levels and problem solve any discrepancies
Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
Determine proper storage methods, identification, and stock location.
Prepare and maintain records and reports of inventories, shortages and/or shipments.
Dispose of damaged or defective items following procedures
Pack and unpack items to be stocked.
Confer with personnel and stock procurement and availability
Prepare products, supplies, equipment, or other items.
Issue or distribute materials, products, parts, and supplies based on information from incoming requisitions.
Receive and count stock items, and record data manually or using computer.
Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
Cycle count inventory in various hospital and office locations throughout territory; reconcile counts with company inventory logs; submit adjustments; responsible to count all branch inventory at least once per annual year.
Occasionally perform responsibilities in Hospital/Operating room setting.
Work with Branch management and sales to optimize inventory levels and utilization.
Implement and support Quality initiatives throughout branch.
What you need
5+ years of professional or relevant experience required
High School Diploma or equivalent required
Additionally, you will need
Demonstrated knowledge of inventory tracking and counting mechanism principles
Valid Driver's license with good driving record
Demonstrated knowledge of principles and methods for selection, storage and movement of medical products
Demonstrated data integrity, analysis and reporting skills
Demonstrated proficiency in MS Outlook, Excel, Word and Access, ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)
Must have demonstrated team leadership, communication, and talent evaluation skills
Understanding of a distribution and storage environment
Understanding of inventory value, chain of handling and resolving and following up on client inquiries
Proven success in implementing inventory related performance measures metrics and productivity analysis
Must be able to drive team productivity and develop individual relationships across the organization
Demonstrated ability to maintain composure in stressful situations
Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing
Must be able to lead and work in a team environment
Prefer demonstrated knowledge of the medical implant industry and hospital customer base
Must have the ability to work flexible hours, as needed to support the business needs
Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.
Together with our customers, we are driven to make healthcare better.
At Stryker, quality is first in everything we do. We are driven to make healthcare better for our customers by
providing innovative products and services that meet regulatory requirements through our effective quality system.
The Company was founded in 1941 by Dr. Homer Stryker and incorporated in 1946 as the Orthopedic Frame Company. In 1964, the Company’s name was changed to Stryker Corporation.
• $13.6 billion in annual sales in 2018; annual revenue has grown for 39 straight years
• 17.1% CAGR (compound annual growth rate) in sales over 39 years
• ~36,000 employees globally in 2018
• 43 manufacturing and research & development locat...ions worldwide
• Included in the Standard & Poor’s 500 Index
• Ranked # 233 on Fortune Magazine’s “FORTUNE 500” list for 2019
• Ranked # 3 on Fortune Magazine’s “World’s Most Admired Companies” list for the “Medical Equipment” industry for 2019
• Ranked # 11 on Fortune Magazine’s “100 Best Companies to Work For” list (U.S.) for 2019
• Spent $862 million on R&D in 2018
• 7,784 patents owned globally in 2018
• Initial public offering of stock was in 1979
• Listed on the New York Stock Exchange under ticker SYK