Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Orthopaedic Surgery. The position is located at the Mid Campus Center. This position is for the Medical School Campus.
Primary oversight, responsibility and sustainment for patient safety, quality, regulatory compliance, patient satisfaction and related performance improvement activities to promote a culture of safety and enhance quality outcomes.
PRIMARY DUTIES AND RESPONSIBILITIES:
Works to strategic initiatives and promotes the patient safety and quality program. Develops and monitors the strategic plan for the establishment and deployment of a patient safety and quality program. Facilitates alignment between overall patient safety and quality strategic plans.
Reviews, investigates and analyzes patient safety events. Provides recommendations for interventions to improve or enhance safety and quality based on analysis. Works collaboratively with key stakeholders to organize cross-service quality teams to review processes and methodologies, analyze results and implement plans for quality improvement. Manages and assists with performance improvement projects. Assists in establishing operational performance measurements and monitoring of key performance indicators.
Reviews available quality and patient safety data to identify areas of high risk for deviation from standards and assist with the development of quality improvement plans. Assesses the need for internal audits of patient safety and quality processes and metrics, conducts audits and provides feedback for improvement. Assists in the development and implementation of clinical policies/procedures and clinical regulatory plans related to patient safety and quality improvement.
Ensuring consistent management of the Event Reporting System (ERS), including development and sustainment of a patient safety and quality review team. Provides new user training and acts as a resource. Supports and assists with physician peer review (FPPE/OPPE) processes. Supports and assists with Clinician Support Program, including support of residents, fellows, and faculty members at debrief meetings.
Participates in and facilitates Patient Safety and Quality meetings, including monthly and quarterly FPP meetings, patient safety debrief meetings, root cause analysis meetings and performance improvement meetings. Works collaboratively with other patient safety, quality and performance improvement professionals, sharing best practices, tools and materials. Seeks out best practices and acts as a champion to implement these practices.
Provides staff education to nurses, physicians, health staff, other clinical departments, committees and others regarding concepts of patient safety and quality outcomes. Assists with dissemination of safety, quality and performance improvement information, including areas of opportunity and successes. Participates in clinical rounding to engage with caregivers and frontline staff responsible for meeting safety and quality standards.
Maintains working knowledge of emerging safety and quality measurement and benchmarking initiatives internal to the organization and in the industry. Develops and delivers safety, quality and performance improvement related presentations. Promotes participation on patient safety, quality and other types of surveys.
Works collaboratively with internal and external partners to promote, coordinate and compile data from a variety of sources. Collaborates and provides feedback on the design of information technology infrastructure required to support a performance and quality improvement system.
Perform other duties as assigned.
Bachelor’s degree in healthcare or related field and 3-5 years’ relevant work experience.
Strong data analysis, facilitation, organizational and communication skills.
Master’s degree and relevant work experience in a complex healthcare organization.
RN licensed in the state of Missouri.
Certification in the area of patient safety and/or quality.
Working knowledge of Epic Electronic Healthcare Record (EHR).��
Superior analytic skills; exceptional organizational and interpersonal skills; confidence and comfort in working in a largely independent role; strong project management aptitude with experience in planning, facilitating, and organizing improvement teams; extreme degree of professionalism, discretion, and confidentiality; comfort interacting with and publicly presenting to with a broad array of administrative and clinical staff, including senior management; experience with performance improvement methods, including statistical concepts, applications and data collection.
Proficiency in interpreting, formatting and presenting data is essential.
Experience in program development from early concepts to full implementation.
Professional confidence as role is largely independent and self-sustaining with key involvement as a process and change leader.
High degree of professionalism and considerable discretion.
The hiring range for this position is $64,854 - $103,854 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Whether suffering from a sports injury, hip pain, back pain or any musculoskeletal condition, Washington University Orthopedics provides a full complement of comprehensive orthopedic services to meet the needs of every patient. Combining the best in both inpatient treatment and outpatient care and rehabilitation, the practice is nationally recognized for outstanding orthopedic care, innovative research and advanced professional training. It is ranked among the best orthopedic practices and holds the distinction of being listed on the Honor Roll by U.S. News & World Report. The practice is considered an innovator in both conservative orthopedic care and minimally invasive microsurgical techniques. Affiliated with Barnes-Jewish Hospital and St. Louis Children’s Hospital, Washington University Orthopedics has the unique ability to offer inpatient treatment for the most challenging cases within a top-tier academic medical center as well as outpatient surgery and care across the St. Louis region in Chesterfield, Town & Country, South County and the Central West End. The practice offers expertise in ten orthopedic subspecialties – foot and ankle, hand and wrist, hip and knee, cancer, pediatric and adolescent orthopedics, physical medicine and rehabilitation (physiatry), shoulder and elbow, spine (including scoliosis), sports medicine and fracture care/trauma. The orthopedic specialists are dedicated to providing safe, compassionate and family-centered care for both simple and complex orthopedic conditions. Because of the skill and experience of the doctors and staff, it is the official medical provider for the St. Louis Blues hockey team, Washington University varsity athletics and several local school athletic teams. Washington University Orthopedics brings world-class care to patients from all ages and walks of life in St. Louis and the surrounding communities.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.