The Program Manager is responsible for growth, planning, programming, development,Â for services, operations and patient experience related to the specific service including transitions of care between the inpatient and outpatient services.
The Program Manager is responsible for overseeing the development in multiple areas which may include the following:
1.Â Increasing referral base by community outreach to related physicians and/ or clinical services specific to the assigned service line.
2.Â Work with managed care team on payer relations.
3. Enhancing inpatient and outpatient team communication.
4. CollaborateÂ with the marketing at KMC and development department at KSOM.
5. Improvement of family-centered care through integrative multidisciplinary approach. The Program Manager (PM) works with the Medical Director and Director of Clinical Operations to define and achieve operational goals for the specific department(s) related to their service line including satellite clinics, aligned with institutional goals for each pillar of achievement:Â a) Patient Care; b) Education; c) Research, and d) Community Outreach.Â
6.Â Engages in process improvement, program and system implementation, and facilitates projects with the multidisciplinary team across multiple specialties.
7.Â Triage patients to assure that they receive timely care based on the needs.
The PM works closely with the medical staff and management team to enable the successful development, delivery and growth of the service line. The PM actively works with USC Care Ambulatory leadership, department chairs, practice plan administrators and physician leaders to organize business intelligence needs to enable improved business performance.Â Â Actively participates in problem solving patient issues by working through clinic personnel.Â Actively engaged in business development opportunities, enhancing physician relations, and developing payer relationships.
Minimum Education:â¢Required: Bachelor's Degree â¢Preferred: Master's Degree or BSNMinimum Experience/Knowledge:â¢Minimum 3 yearsâ experience working in a healthcare operational environment, preferably with knowledge and experience specific to the assigned field of specialty or service line.â¢Progressive management experience preferably in a physicianâs/ healthcare environment. â¢Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPoint â¢Excellent analytical and organizational skillsâ¢Excellent written and verbal communication skills, including presentations and negotiations.â¢Strong interpersonal skills to handle sensitive situations and confidential information.â¢Demonstrated poise, tact, diplomacy, and good judgment.â¢Ability to collaborate across departmental lines, establish and maintain strong relationships with internal and external customers.â¢Self-starter, self-directed and driven to excellence in all aspects of role.â¢Able to make decisions effectively and with appropriate stakeholder input.â¢Client service oriented (both internal and external)â¢Ability to multi-task and prioritize workload in a fast-paced environment.â¢Professional mannerisms, appearance, and executive presenceâ¢Knowledge of relevant state and federal healthcare regulationsâ¢Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care Organization structureâ¢Working knowledge of the business of healthcare, data analysis/synthesis, and quality improvement, regulatory and legislative issues related to service line coordination.Required License/Certification:â¢Valid Fire and Safety Certification -If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.