Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Orthopaedic Surgery. This position is for the Medical School Campus.
Position directs the clinical mission of the department including inpatient service coordination, perioperative service coordination, and ambulatory operations at all clinical sites. Allocates department resources to achieve clinical and financial goals. Insures that providers are enabled to meet their clinical, productivity, and efficiency goals. Manages the clinical infrastructure, systems, and facilities required to support the clinical enterprise. Works with department, school, and hospital leadership to plan and execute process improvement strategies around patient care delivery, safety, quality, and cost containment.
PRIMARY DUTIES AND RESPONSIBILITIES:
Directly supervises clinical administrators at each clinical site and nurse managers in charge of each clinical division.
Coordinates patient care operations with department physicians, administrators, the Faculty Practice Plan, hospitals, and other external organizations.
Oversees department patient safety/clinical process improvement program and consults with Risk Management Office regarding reportable incidents and patient safety issues.
Oversees the department health information management systems including medical records, electronic health records systems, and HIPAA regulatory enforcement.
Regularly secures and disseminates legal, reimbursement, and facility information to maintain compliance with changing legislation and regulations.
Ensures coordination at each clinical site of activities with the departmentally based activities of scheduling, registration, pre-arrival, reception, and EHR documentation.
Implements strategic planning process to address changes in services/volume and collaborates with department and hospital leadership to implement approved recommendations.
Oversees new facility planning, construction, and operations start-up; collaborates with architects, design & construction, purchasing, vendors, hospital departments, etc. to insure project is completed on time and on budget.
Plans and manages new physician schedules and works with faculty on physician schedule changes in order to optimize use of department and hospital resources.
Oversees patient service cycle including appointments, reception, care delivery, and post-encounter care processes, sets standards for service goals, and implements patient service recovery and improvement action plans.
Develops and administers a quality improvement program that addresses risk management, patient complaints, patient satisfaction and provider satisfaction issues.
Uses key operating metrics including clinical, financial, and statistical data to manage operations and report results to department leadership.
Prepares and presents the department operating budget for clinical operations, prepares capital budget requests and ROI analysis for justification, administers the operational budget through assignment of accountability to direct reports.
Tracks routine and unusual revenue and expense trends, identifies opportunities to improve performance consistent with service level targets for patients and providers.
Oversees purchasing and inventory management activities to ensure timely and adequate provision of materials required for the ambulatory care operations.
Designs and implements process improvement plans to facilitate the accuracy, timeliness, and patient service experience for the patient revenue cycle.
Assists providers in optimizing billing and reimbursement results.
Establishes manager development and mentoring programs, insures that mandatory and voluntary training is conducted for all workforce members.
Administers compensation planning and enacts changes to achieve fair and consistent compensation among similarly situated employees.
Conducts performance evaluations for direct reports and insures all workforce members receive regular feedback, evaluations, and development.
Recommends and/or assists in the design of incentive programs to maintain a high level of staff motivation, process improvement, and job enrichment.
Bachelor’s degree in healthcare management or a related field.
10 years of management experience in a large (>25 providers) physician practice or hospital service line organization.
Knowledge of clinical service operations.
Knowledge of medical record process and technology, electronic medical records (Epic experience highly preferred), clinical safety, patient quality improvement, and clinical business operations.
Master’s in health service management or business administration is highly preferred.
Experience in an academic medical setting is highly preferred.�
Exceptional organizational and communication skills.
Strategic leadership qualities with the ability to work in a complex matrix environment.
Ability to plan and set priorities while managing multiple projects simultaneously.
Demonstrates ability to delegate and hold accountable other colleagues for accomplishing assignments.
Ability to make use of data to assist in decision-making and the monitoring of results to improve organizational performance.
Ability to lead and work effectively with teams.
Base pay commensurate with experience.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Whether suffering from a sports injury, hip pain, back pain or any musculoskeletal condition, Washington University Orthopedics provides a full complement of comprehensive orthopedic services to meet the needs of every patient. Combining the best in both inpatient treatment and outpatient care and rehabilitation, the practice is nationally recognized for outstanding orthopedic care, innovative research and advanced professional training. It is ranked among the best orthopedic practices and holds the distinction of being listed on the Honor Roll by U.S. News & World Report. The practice is considered an innovator in both conservative orthopedic care and minimally invasive microsurgical techniques. Affiliated with Barnes-Jewish Hospital and St. Louis Children’s Hospital, Washington University Orthopedics has the unique ability to offer inpatient treatment for the most challenging cases within a top-tier academic medical center as well as outpatient surgery and care across the St. Louis region in Chesterfield, Town & Country, South County and the Central West End. The practice offers expertise in ten orthopedic subspecialties – foot and ankle, hand and wrist, hip and knee, cancer, pediatric and adolescent orthopedics, physical medicine and rehabilitation (physiatry), shoulder and elbow, spine (including scoliosis), sports medicine and fracture care/trauma. The orthopedic specialists are dedicated to providing safe, compassionate and family-centered care for both simple and complex orthopedic conditions. Because of the skill and experience of the doctors and staff, it is the official medical provider for the St. Louis Blues hockey team, Washington University varsity athletics and several local school athletic teams. Washington University Orthopedics brings world-class care to patients from all ages and walks of life in St. Louis and the surrounding communities.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.