DEPARTMENT: Office of Professionalism and Provider Experience
WORK SCHEDULE: Days
WORK TYPE: Full Time
Responsible for providing advanced support to office of The Center for Professionalism and Provider Support (Center). Oversees and coordinates the Center Programs including, but not limited to mentoring, litigation support, lapses, PARS, and wellbeing. Serves an integral role in the design, implementation, operation and evaluation of these programs. Collaborates with the System Professionalism and Provider Experience Officer, Directors, leaders of the Quality and Safety Division, Human Resources, Legal Services, and Institute Leadership, to assure that programs and related activities are in place and functioning. Maintains coordination of processes to ensure a consistent and rigorous approach is executed. Additionally, ensures all programs are in full compliance with peer review standards as appropriate. Supports the delivery of exceptional provider experience system wide.
Reports directly to the Director of Center for Professionalism and Provider Support.
MAJOR DUTIES AND RESPONSIBILITIES:
*1. Coordinates, reviews, and interprets, together with the Center leadership, all processes and meetings as related to Center Programs.
*2. Coordinates and monitors the implementation of all activities of the Programs in compliance with Center implementation plans.
*3. Maintains current understanding of CPPS projects and initiatives. *4. Maintains an organized system to ensure deadlines are met and issues resolved in a timely manner. Monitors and tracks project tasks and due dates related to CPPS and other activities of the department.
*5. Assists and provides direction for the development of indicators of performance.
*6. Oversees and maintains documentation of lapses/coaching activities in designated confidential database systems, oversees the maintenance of files for the program, facilitates the production of reports as needed for leadership reviews, and as otherwise directed by Center leadership.
*7. Participates as a member for Program Committees and designated team meetings.
8. Assists to develop and implement education materials regarding Center Programs.
*9. Ensures, in conjunction with Director, that all administrative policies and procedures are current and reviewed annually. *10. Coordinates and assists with the development, revision and approval of policies, procedures and work flows related to CPPS.
*11. Participates in continuing education programs to expand knowledge of professional discipline.
12. Performs duties as required or assigned by emergency or other operational reasons for which the employee is qualified to perform.
*Denotes essential job functions.
COMPETENCIES AND SKILLS:
Demonstrates excellent oral and written communication skills. Demonstrates strong organization and time management skills. Demonstrates interpersonal effectiveness-the ability to work effectively with individuals and on teams, facilitating team development and project completion. Demonstrates critical thinking skills and ability to analyze data sets. Demonstrates the ability to work autonomously and be directly accountable for performance. Demonstrates the ability to work with common PC software applications including Microsoft Word, Excel, and Power point. Demonstrates excellent leadership skills to facilitate conflict resolution, process improvement, program implementation and growth.
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree required,
Minimum one year health care related experience required.
Minimum of six years of experience may be considered in lieu of degree.
Previous experience with medical staff peer review activities and communications preferred.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in an office environment.
Travel between sites may be required.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
GEISINGER MEDICAL CENTER: (GMC), located Danville, Pa., the largest tertiary/quaternary care teaching hospital in the region, is licensed for 475 beds, including 89 pediatric beds in the Janet Weis Children’s Hospital. GMC, a Magnet Hospital, maintains the region’s only Level 1 Regional Resource Trauma Center with additional qualifications in pediatrics. GMC offers an array of highly specialized medical and surgical services, including neurosciences, cardiovascular services, transplantation, women’s health (in the Women’s Pavilion), oncology and orthopaedics. The Hospital for Advanced Medicine serves as an integrated center for the most critical patients. Outpatient services are available on and off campus.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.