JOB TITLE: Lean Change Agent, Intermediate

LOCATION: Buchert Home, Danville PA

DEPARTMENT: Achieving Excellence

WORK SCHEDULE: Days

WORK TYPE: Full Time (1.0 FTE)

JOB SUMMARY:

Serves as a change agent to influence and enable a culture of continuous improvement through lean transformation to help drive implementation of the organization’s strategic plan. By exhibiting a strong ability to solve problems, develop and coach teams, and utilize lean tools and processes, leads implementation of specific strategic initiatives and related lean training activities across the organization. Guides and enables multi-disciplinary teams to identify improvement opportunities, gather data, assess analytics, adopt best practices and implement and sustain changes. Focuses on multi-project initiatives at service line, platform and regional level (and involving major segments of the organization) to achieve improved patient and member experience and quality, plus staff satisfaction. Delivers training and skills transfer in lean and related change management tools, to improve patient and member service levels and experience, improve employee engagement, and enable providers to spend optimal time focusing on patient care.

Directly accountable to the Director, Lean Transformation or Lean Change Agent – Lead.

COMPETENCIES AND SKILLS:

Demonstrates strong interpersonal skills (e.g., relationship management, appreciative inquiry, team building, and oral/written communication).

Demonstrates a strong ability to problem solve within a team environment, and generate commitment and enthusiasm towards shared strategic initiative goals.

Demonstrates strong leadership skills, especially in leading and motivating multi-disciplinary, cross-functional teams effectively, both in terms of leading change and achieving results.

Demonstrates fundamental Lean skills (e.g., root cause problem solving, value stream mapping, A3 development) in order to understand challenges and identify process waste.

Demonstrates the ability to navigate a complex organization to effect change through informal authority to make important decisions.

Demonstrates ability to communicate effectively and collaboratively with other healthcare professionals.

Demonstrates ability to function at a high level of self-direction.

Demonstrates experience at developing and revising Lean-based educational and coaching content.

Demonstrates experience at developing and revising the lean transformation process to ensure improvement of methodology to meet Geisinger’s needs.

Demonstrates effective change management skills.

EDUCATION AND/OR EXPERIENCE:

Bachelor’s Degree in Nursing, Engineering (industrial/systems/management), Operations Research, Business Administration, Statistics, Finance/Accounting or related field required. Minimum of three years of experience in complex process improvement, quality improvement/assurance, efficiency or related lean area directly working with executive/administrative leadership in organizations required.

OR

MBA, MHA or other related master’s degree required. Minimum of one year of experience in complex process improvement, quality improvement/assurance, efficiency or related lean area directly working with executive/administrative leadership in organizations required.

Experience in complex healthcare organization preferred.

Certification in Improvement Methodology (Lean, Six Sigma, ASQ, PDSA, Scientific Method, etc.) or other documented advanced training / education is preferred. Baldrige experience preferred.

Expert user of MS Project, Word, Access, Excel, and PowerPoint required along with strong analytical and presentation skills.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is typically performed in a clinical environment. Travel throughout the Health System required.

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

GEISINGER MEDICAL CENTER: (GMC), located Danville, Pa., the largest tertiary/quaternary care teaching hospital in the region, is licensed for 475 beds, including 89 pediatric beds in the Janet Weis Children’s Hospital. GMC, a Magnet Hospital, maintains the region’s only Level 1 Regional Resource Trauma Center with additional qualifications in pediatrics. GMC offers an array of highly specialized medical and surgical services, including neurosciences, cardiovascular services, transplantation, women’s health (in the Women’s Pavilion), oncology and orthopaedics. The Hospital for Advanced Medicine serves as an integrated center for the most critical patients. Outpatient services are available on and off campus.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

** Does not qualify for J-1 waiver.  We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.