Special Selection Applicants: Apply by 9/23/2019. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the direction of the Director Surgical Specialties and the Administrative Vice Chair of the Department Orthopaedic Surgery, the UC San Diego Health Regional Practice Manager (RPM) has global accountability for clinical and administrative functions for all Orthopaedic Surgery Clinics, the Triage process, surgery scheduling and authorization process and the Ortho Call Center Pod. The RPM provides oversight of clinical operations to assure cost effective, high quality delivery of care within UC San Diego Health's current and future outpatient clinics. Has significant responsibility for formulating and administering policies and programs, manages significant human, financial, and physical resources, and functions with a very high degree of autonomy. Responsibilities include but not limited to all aspects of administrative, supervisory, clinical, and clerical duties necessary to promote the goals of UC San Diego Health and Ambulatory Care Services. The RPM uses independent decision making based on management and clinical skills to exercise major functions.
The RPM oversees through subordinate supervisors personnel management, leadership, communication, finance, continuous quality improvement, patient/provider satisfaction, professional education/development, staff recruitment, performance appraisals and takes disciplinary action as required in consultation with Human Resources/Labor Relations. They have the accountability and stewardship of department resources and the development of systems and procedures to optimize organizational opportunities. The Manager is responsible for resolving all issues related to clinical operations, develops the human capital, promotes the use of information systems and implements new clinical programs.
Implements and monitors the financial process for a comprehensive view of current and forecasted clinic performance, to include revenues, costs, industry trends, and reimbursements.
Manages the clinical and operational functions and staff. Recommends allocation of staff, space, equipment, and other resources to optimize the delivery of clinical services. Implements quality improvement systems. Ensures compliance with internal policies and external regulations.
Researches and prepares proposals for facilities expansion, satellite development, construction, space planning, capital equipment requests, and staffing needs.
Responsible for employee recruitment, performance evaluation, progressive discipline, and staff development. Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level.
Research, develop, and recommend internal policies and procedures for identifying, eliminating or mitigating risk management issues within the practice(s).
Promotes a workplace culture with a focus on meeting or exceeding patient service standards. Develops an environment that encourages creativity, efficiency, engagement, quality of care, safety, and innovations in operations.
Implements processes and metrics to assure viability of existing programs and practice patient and staffing patterns, and optimize productivity, Recommends operational performance improvements that impact marketability and service.
Assures internal policies and external regulations are followed in regards to billing and coding practices and cash handling.
Other duties as assigned.
Bachelor's Degree in business, healthcare administration or related area; and/or equivalent combination of experience/training.
A minimum of seven or more years of relevant experience in healthcare field.
Experience and proven success in clinic/ health center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
A Master's Degree in business, healthcare administration or related area.
Ten or more years of progressive experience and proven success in ambulatory clinic operations/ health center management.
Four or more years of previous managerial experience in a healthcare setting.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.