The Department of Orthopaedic Surgery and Rehabilitation Medicine is looking for a Project Assistant IV to join the team. Under minimal supervision, the Project Assistant IV provides highly complex administrative and clerical support for the academic, clinical and administrative operations/services in the department. The ideal candidate is organized, able to both collaborate and work autonomously, and passionate about their impact on the department and patient care.
Provides administrative support for faculty, which includes but is not limited to, calendar management; preparing and updating patient files in EPIC; scheduling in EPIC, processing and disseminating referring physician letters; coordinating compliance, professional practice evaluations, and credentialing efforts; processing orders on the BuySite purchase order system; processing financial transactions in the GEMS reimbursement system, ePayment system, and ACCTS cost transfer system; conducting insurance pre-certifications; and organizing communications with patients
Responsible for answering incoming telephone calls and triages patient calls, recording accurate messages and accurately directing callers; Analyze and resolve issues of varying complexity
May serve as the subject matter expert for other administrative and clerical staff
Provides prompt and efficient resolution to highly complex administrative problems and offers guidance on problem resolution to other administrative support staff
Provides basic administrative or logistical information to patients and their families about procedures and surgeries
Creates and maintains spreadsheets and databases and may provide support with data entry and data projects
Adapt workflows to accommodate needs, priorities, and fluctuation of patient volumes according to faculty and leadership expectations
Responsible for coordinating faculty's compliance with required reports; including house staff evaluations, medical staff reappointments/re-credentialing etc.
Advanced administrative support for facultyâ™s leadership and research responsibilities to include:
Coordinate logistics and conduct event planning for various continuing medical education (CME) courses such as; communicate with vendors to obtain quotes; create attending faculty schedules and agendas
Provide administrative support for various clinical research studies being conducted by faculty members such as: editing correspondence, compile email distribution lists, coordinate with Human Resources for staffing needs
Other duties as assigned
Attention to detail
Verbal and written communication skills
Ability to work independently and as part of a team
Education, Experience or Certifications:
High School Diploma or equivalent required
Bachelor's degree strongly preferred
Two (2) years of administrative experience required
Healthcare or academic medical center experience strongly preferred
Technical Knowledge or Skills:
Strong verbal and written communication skills required
Proficiency in Microsoft Word, Excel and Adobe required
Knowledge of EPIC, GEMS, BuySite, ePayment, and MedHub preferred
Exercises excellent judgment to prioritize work assignments and manage a high volume of work with efficiency
Demonstrate proficient skills in office technology and ensure the completion of daily tasks in a timely and accurate manner
Reference Contact Info Upon Request
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application
Salary Range: $19.81-$29.00
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR04552
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