1. Evaluates the effectiveness of clinical operational procedures and makes or recommends changes to facilitate the highest level of patient service and access. Identifies issues that impede delivery of quality patient access; develops and implements short-term improvements and plans for long term process improvements. Partners with members of the leadership team to develop long term objectives for the practice related to access productivity, compliance, communication and patient satisfaction. 2. Monitors and analyzes monthly clinical statistics and key productivity and patient satisfaction indicators to assess accuracy and effectiveness of processes, and identifies trends or items requiring immediate corrective action. 3. Monitors and enforces compliance with existing policies and procedures, Practice Standards, HIPAA regulations and other compliance standards throughout all clinical activities. Develops budgetary forecasts. 4. Oversees the monitoring and enforcing of customer service standards for staff members addressing deficiencies. Resolves patient service and clinical issues by interfacing with clinic staff, YNHH, YMG management, faculty and other clinical operations managers. 5. Oversees clinical operations of section by ensuring appropriate staffing, training, ongoing education, and monitoring of day-to-day activities. Approve and monitor all personnel functions including staff schedules, payroll, time-off, and attendance and lunch schedules; arrange appropriate coverage. 6. Directly monitors patient throughput in real time to ensure effectiveness, efficiency and safety are priorities in moving patients through their clinical visits. Makes on the spot adjustments to improve throughput when necessary. 7. Works with the clinical leadership and other key departmental clinical/administrative staff on matters relating to practice performance and clinical issues in accordance with budget, goals and benchmarks. Provides leadership and direction to clinical staff where appropriate. 8. Researches and develops proposals for internal and external program initiatives and new administrative and clinical opportunities and advises leadership on the impact of new projects or initiatives. Prepares special analyses, reports and complex modeling to support the decision-making process. Analyzes proposals and determines cost, benefits, risks and liabilities. 9. Streamlines communications between EMR, team, physicians, and clinical staff. Establishes, implements and monitors medical record protocols and procedures. Ensures office compliance with Federal/state/local regulations. 10. Monitors clinician work schedule assignments for best utilization of space, maximum productivity, and adherence to clinic session guidelines. Builds templates and performs maintenance on schedules as necessary. 11. Represents area with regard to facility concerns, maintenance and security. 12. Keeps current in clinical management and process improvement concepts through involvement in professional organizations, seminar attendance, user group meetings and individual research.
Preferred Education: Master's degree in Health Administration or related field. Working experience in a complex medical practice. Previous experience in a unionized environment.
Preferred Education, Experience and Skills: Master's degree in Health Administration or related field. Working experience in a complex medical practice. Previous experience in a unionized environment.
Posting Position Title: Manager, Clinical Operations
Required Skill/ability 3: Ability to use complex computer systems (i.e. EPIC, Oncore) and more traditionally used systems (i.e. Microsoft Office) to track, monitor and communicate essential data and information across the organization. Ability to performed other duties as requested by the department.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Clinical Office Manager, Orthopaedics
Required Skill/ability 1: Demonstrated and proven supervisory skills involving staff selection, evaluation, training staff development. Ability to assess and communicate long term goals across multiple units.
Required Skill/ability 2: Outstanding interpersonal skills to effectively communicate critical information across all levels of management, faculty and staff in both written and oral media and preferably in a union environment. Thoroughly skilled in developing workflow processes for optimal productivity and staff commitment to excellence and outstanding patient care.
Bachelor's degree in relevant field and 2 years of related technical experience; or an equivalent combination of education and experience.
Internal Number: 50602BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.