1. Collaborates with the clinical leadership and other key departmental clinical/administrative staff on matters relating to practice performance and clinical issues in accordance with budget, goals and benchmarks. Provides leadership and direction to clinical staff where appropriate. 2. Evaluates the quality and effectiveness of nursing practice and nursing services multi-specialty physician practices in collaboration with the Center for Musculoskeletal Care quality and service initiatives. Assign responsibilities and duties as related to appropriate licensure and experience of staff member. 3. Evaluates the effectiveness of clinical operational procedures and makes or recommends changes to facilitate the highest level of patient service and access. Identifies issues that impede delivery of quality patient access; develops and implements short-term improvements and plans for long term process improvements. 4. Monitors clinician work schedule assignments for best utilization of space, maximum productivity, and adherence to clinic session guidelines. Builds templates and performs maintenance on schedules as necessary. 5. Streamlines communications between YNHHS Hospital Networks In-Patient units, EMR, team, physicians, and clinical staff. Establishes, implements and monitors medical record protocols and procedures. Ensures office compliance with Federal/state/local regulations 6. Analyzes internal and external data and information to identify opportunities for improving services, patient outcomes and patient satisfaction. 7. Oversees the monitoring and enforcing of customer service standards for staff members addressing deficiencies. Resolves patient service and clinical issues by interfacing with clinic staff, YNHH, YM management, faculty and other clinical operations managers. 8. Monitors and analyzes monthly clinical statistics and key productivity and patient satisfaction indicators to assess accuracy and effectiveness of processes, and identifies trends or items requiring immediate corrective action 9. Monitors and enforces compliance with existing policies and procedures, YM Practice Standards, HIPAA regulations and other compliance standards throughout all clinical activities. 10. Evaluates staff performance based on professional practice standards and development. Conduct performance evaluations and implement corrective actions to promote a productive and healthy work environment. 11. Supervise clinical managers of individual clinics to ensure day to day operations are being met. 12. Assesses and makes recommendations regarding staff development and staffing levels. 13. Interviews, hires, and trains clinical staff. Ensures all clinical staff maintains required training skills. 14. Keeps current in clinical management and process improvement concepts through involvement in professional organizations, seminar attendance, user group meetings and individual research. 15. May perform other duties as assigned.
Preferred Education: Bachelor's Degree Nursing. Experience in a large physician practice preferred. Previous management/supervisory experience in a customer service environment, healthcare/faculty practice setting.
Preferred Education, Experience and Skills: Bachelor's Degree Nursing. Experience in a large physician practice preferred. Previous management/supervisory experience in a customer service environment, healthcare/faculty practice setting.
Required Skill/ability 5: Ability to think strategically and see the bigger picture to establish objectives relevant to Orthopaedic's clinical practice mission.
Posting Position Title: Clinical Practice Manager, Orthopaedics
Required Skill/ability 3: Strong leadership capabilities with the ability to work in a fast-paced environment. Flexible with the ability to manage multiple initiatives in response to continuously and rapidly changing priorities.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Clinical Practice Manager, Orthopaedics
Required Skill/ability 1: Excellent communication skills including ability to interact positively and effectively within all levels of the organization. Capable of operating autonomously with minimal direction. Ability to be a decisive, hands-on team player. Results and detail-oriented with proven organizational skills.
Required Skill/ability 4: Proven ability to work within an organizational hierarchy, particularly in an academic medical center. High level of ethics and integrity in professional matters and sensitivity for confidentiality.
Required Skill/ability 2: Demonstrated ability with EHRs/EMRs, preferably EPIC Care and Reporting/Data Management. Excellent computer skills including proficiency with all Microsoft products. Some knowledge of clinical practice billing and collection rules and regulations.
Bachelor's Degree and five years of related experience or an equivalent combination of education and experience.
Internal Number: 49996BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.