Position Summary:The Communications & Development Coordinator will split his/her time between marketing, communications, and development support activities. The successful individual is a professional who works collaboratively with other AOA staff and members to support a diverse range of products/services and is responsible for strategic plan implementation for related responsibilities. The Communications & Development Coordinator must function efficiently and effectively in a fast-paced environment, take the initiative and manage multiple priorities. This position also assists with the general office administration including, but not limited to, telephone coverage and administrative support.
Primary duties and responsibilities include, but are not limited to:
Communications, Appeals, and Social Media
Understands, communicates and advances overall AOA strategic objectives.
Shepherds assigned projects from inception to closure, ensuring that all relevant tasks are completed on deadline and within budget.
In conjunction with the MarCom Manager, writes and oversees marketing collateral: works with design, print, and mailing house vendors as needed
Works directly with MarCom Manager and other program/development staff to create and curate content for distribution to membership segments:
weekly e-newsletters and one-off e-blasts
website/web page maintenance and content
promotion of committee annual giving to achieve 100% committee giving
donor gift acknowledgement
assists with target audience determination and list production
Executes communications and collateral, including:
direct mail/print appeals: solicitation letters, AOA Updates, annual reports
digital communications: e-appeals, e-newsletters, e-blasts, social media posts, 365 mobile app push notifications
individual donor: stewardship communications
yearly corporate prospectus
video testimonials from donors
Provides reports, analysis, evaluation, and recommendation for:
individual appeal program
e-mail marketing campaigns
Assists with distribution of press releases
Assists with membership and other audience market research via surveys and polls.
Donor Acknowledgement, Stewardship, and Coordination
Coordinates and executes individual donor/prospect stewardship in conjunction with the Senior Development Manager
Manages IMIS database to ensure accurate record keeping and reporting with Development Services Manager & Project Coordinator
Records, acknowledges and stewards donors/donation per the AOA’s donor recognition levels and stewardship plan
Handles individual donor questions and requests
Financial Accountability & Administrative Duties
Establishes and maintains updated policies and procedures related to duties
Assists with budget development and fiscal performance within Development and Marketing/Communications
Performs other duties as assigned
Self-motivated, disciplined project coordinator able to multi-task.
Ability to work well under pressure with an eye on the big picture and attention to details.
Strong organization/decision-making/time management skills to effectively adhere to shifting priorities and deadlines.
Exceptional customer service, problem-solving, and interpersonal skills with the ability to work independently and/or as a collaborative team member as necessary.
Demonstrated understanding of audience segmentation.
Excellent writing, proofreading, and verbal communication skills.
Committee management/leadership skills required. Past experience working with Committees and/or Committee Chairs required.
Basic understanding of budgets and demonstrated fiscal responsibilities.
Ability to create, read, analyze, and interpret reports for use in program improvement.
Willingness to learn and evaluate new software programs.
Extensive experience in Microsoft Office tools (Word, Excel, Access, PowerPoint).
Experience with Association membership database management essential.
Prior website and social media experience useful.
Working Conditions/ Travel: Moderate: 5-7 days out-of-town travel plus approximately 2 in-town weekend meetings. Approximately 8-10 evening conference calls.
Education: Bachelors’ degree required.
Experience: 3-5 year’s progressive project/product management experience, with shown ability to lead. Past association management experience, proven experience working with health care professionals.
Additional Salary Information: Depending on experience
Internal Number: 04232018
About American Orthopaedic Association
The AOA equips orthopaedic surgeons with knowledge and skills necessary to lead effectively in the ever-changing landscape of the health care environment. Through its diverse constituency of orthopaedic leaders, the AOA focuses on leadership, academic, and critical issues associated with the specialty.