Care Coordinator Manager, RN – Orthopedic Clinical Navigator – Executive Offices – Winter Park
Winter Park Memorial seeks to hire a Care Coordinator Manager who will embrace our mission to extend the healing ministry of Christ.
Nestled among the oak-shaded, brick-paved streets of one of the most picturesque hometowns in the country, Winter Park Memorial Hospital has continuously served the residents of Winter Park and its surrounding communities for more than 50 years. Chartered in 1951, the hospital has grown from the visionary efforts of a handful of Winter Park residents and community leaders, to a 307-bed acute care facility that is a model of community health and wellness. Over the years the hospital has continually expanded to meet the needs of the community, adding an upscale obstetrics and Level II Neonatal Intensive Care Unit at The Dr. P. Phillips Baby Place, cancer care at the Florida Hospital Cancer Institute, Winter Park, and state-of-the-art surgery, recovery and rehabilitation at the Florida Hospital Orthopaedic Institute. Together with the community we serve, we're building a model of community health and wellness for generations to come.
Our Administrative Office is unique and diverse as we have combined both Administrative and Clinical Leadership. We strive on servicing our staff, guests and patients to ensure outstanding customer service while we care for the individual as a whole. We focus on demonstrating, through behavior, Florida Hospital's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
M-F; Variable hours
The Orthopedic Clinical Navigator is responsible for the development of orthopedic nursing clinical excellence specific to Joint Replacement Surgery at Florida Hospital Orthopedic Institute (FHOI). Provides clinical mentoring (formal-structured and informal forums) for orthopedic Nursing staff and promotes the development of critical thinking skills. Provides Joint Replacement patient education through one-on-one format and patient education/support groups. Facilitates an evidence-based, multi-disciplinary approach to support patients via navigation of the healthcare continuum. Develops and maintains collaborative relationships between surgeon practice and hospital. Develops community outreach programs positively impacting early detection, prevention and wellness issues related to arthritis. Works closely with physicians to assist with patient education data collection and research development. Markets activities for service line; also participates in community outreach programs. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Personal qualities such as integrity, respect, compassion, and patience
Computer skills – ability to work in Microsoft Outlook, Word, Power Point, Excel and Publisher
Leadership principles and strong management skills
Effective communication and strong interpersonal/relationship skills
Self-direction, motivation, initiative, and leadership ability
Minimum of two years of experience in Orthopedic Nursing
Bachelor's or Master's degree in Nursing (Preferred)
Two to three years of hospital care coordination experience (Preferred)
Licensure, Certification, or Registration Required:
Current, valid State of Florida license as a registered professional nurse
Orthopedic nursing certification (Preferred)
Case Management certification – Accredited Case Manager (ACM), Certified Case Manager (CCM), Board Certified in Case Management (RN-BC) (Preferred)
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
Using EBP, works with medical and program directors on maximizing the patient care experience, expectations and outcomes through standardization of clinical patient readiness/optimization of care pathways. Participates in the development of Orthopedic Practice Standards including pre-op, post-op, and discharge orders/instructions.
Searches for innovation and change assisting in continual advancement of the program as orthopedic models of care evolve.
Provides onsite-ongoing clinical mentoring of Orthopedic Nursing staff (implements strategies to develop critical thinking) and serves as a resource for orthopedic nursing staff.
Facilitates patient support programs/groups (classes) at FHOI working with physician offices to help navigate the patient through the patient ready process prior to admission.
Facilitates development and delivery of patient education materials and programs specific to Joint Replacement. Develops and maintains patient education materials and other standardized materials for the Joint Replacement program.
Participates in marketing for service lines and participates in community outreach events.
Works closely with Nursing Administration to meet standards for Hospital Magnet status.
Collaborates with Orthopedic Research in collecting data, tracking, and reporting outcomes to facilitate improved standards of care. Develops and maintains scorecards on key processes and outcomes for patients. Leads process improvement using PDSA and other tools to model a culture of continuous process improvement.
Identifies patient amenities and secures the necessary resources to administer services.
Performs other duties as assigned or directed to ensure smooth and efficient operations of the specialty service line/SBU.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Care Coordinator Manager opportunity with Winter Park Memorial and apply online today.
Care Coordinator, Manager, Orthopedic Clinical Navigator, Winter Park
Florida Hospital is dedicated to improving lives not only in Central Florida, but also around the world. As a destination hospital, we are committed to serving the health care needs of our patients with a holistic approach to heal the mind, body and spirit. We strive to be the hospital of choice for patients, physicians and employees. Over the last 100 years, Florida Hospital’s mission remains unchanged: to extend the healing ministry of Christ.