Clinic Lead (CMC) - Brighton Center for Specialty Care
University of Michigan - Ann Arbor
March 8, 2018
Ann Arbor, Michigan
The Brighton Center for Specialty Care is the newest University of Michigan Ambulatory Care facility dedicated to providing high quality health care services for adults and children. The brand new 2-story facility is located at 7500 Challis in Brighton, MI. We are actively seeking compassionate, enthusiastic, and patient-focused individuals who will share in the goal of crafting the ideal experience for our patients, families and employees.
Why work for Michigan Medicine?
You will play an integral role within our institution, and are important to providing the highest quality service to patients and their loved ones. We are eager to assist you in becoming a well-rounded employee and individual, and to help you advance in your career. Don’t hesitate – join our team today, and help us provide remarkable assistance our patients in the Brighton area.
Growth opportunities to higher seniority positions
Management that provides quality training and direction
Direct communication and partnership with Nurse Practitioners and Physicians
What high level skills will you demonstrate?
As a Clinic Lead you will assist in managing the day–to-day front end operations of the Comprehensive Musculoskeletal Center (CMC), which includes MedSport and Physical Medicine and Rehabilitation(PMR) physical therapy as well as provider clinics for Anesthesiology, Neurosurgery, Orthopaedic Surgery, Orthotic and Prosthetics, PM&R, Rheumatology and Wheelchair Seating. You will provide supervision to the clinic staff, and will be responsible for collaborating with all services in the CMC by managing and delegating the work of the medical assistants and other clinic staff, in addition to coordinating with the physicians, nurses and Advanced Practice Providers who provide care in the clinic. You will have the primary responsibility of evaluating and coordinating the workflow, and overseeing the activity of the clinic, while providing excellent customer service to the patients that are seen in the clinic. We want you to create an atmosphere of communication, team work, efficiency through use of lean principles and service excellence within the CMC suite and to the patients we serve. In addition to these stills, we will also ask you to:
Coordinate clinic staff work schedule to support clinic activity levels. Identify and resolve any operational problems that may occur concerning patient flow, medical information, clinic scheduling and staffing.
Effectively communicate with all staff at monthly meetings to provide direction, generate staff and clinic goals, and resolve issues.
Provide training, monitoring and coaching to all clinic staff in the patient arrival processes, charge entry, appointment scheduling, insurance referral and authorization processes.
Collaborate closely with faculty, advance practice providers, and administrative staff
Work as a functional lead
Resolve staff shortage issues when unplanned absences or workload issues require additional help to ensure a smooth clinic operation.
Ensure maintenance of scheduling grids in MiChart and recommend changes to grids and scheduling processes to meet clinic activity.
Active involvement in Joint Commission readiness and ensure that clinic is in compliance with regulatory standards.
Create coordinated and standard work processes by generating and implementing lean principles in clinic. Make recommendations for changes in clinic operations as needed to better meet the needs of our patients.
Actively assist or lead in the development and execution of solutions to address patient access, and patient satisfaction goals.
Provide input and assistance on the annual evaluation process.
High School Diploma or GED
Prior Medical Assistant experience and/or completion of a Medical Assistant Program
Minimum of 3 years’ experience working in a clinic setting; preferably with supervisory or lead experience.
Thorough knowledge of front end business operations including check-in and check-out.
Strong computer skills and experience using MiChart.
Bachelor Degree or an equivalent combination of education and experience
Knowledge of Hospital Datamart system and insurance payer systems (Web Denis, E-Referral).
Strong knowledge of insurance requirements, referrals and authorizations and billing requirements
Excellent verbal, written and interpersonal skills
Strong customer service focus
Critical thinking skills
Demonstrate excellent work ethic
The facility is open 7:00 AM – 7:00 PM Monday through Friday, and 7:00 AM – 4:00 PM on Saturday. We are flexible in scheduling, and request that you are also flexible in working various shifts.
As part of the orientation training process, your training will be held at multiple locations during your first few months of the employment.
Michigan Medicine conducts background screening and pre-employment drug testing on you upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together improve our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 154915
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.