Support clinicians and patients with your skills and attention to detail. Ensure a positive patient experience. Realize your most important career aspirations with Carilion Clinic. Offering career stability, extensive training, and real advancement opportunities, our community-based health care organization includes a comprehensive network of hospitals, primary and specialty physician practices, and other complementary services. Our affiliations with prestigious academic medical institution provided additional opportunities for research and educations.
Based in western Virginia, we inspire better health through compassionate care, medical education and research, and neighborhood outreach. Join our award-winning organization, and learn how collaborating with a regional leader in clinical and workplace excellence can enhance your future.
Possess the ability to multi task and handle stressful or difficult situations with professionalism. Supports Carilion’s hallmarks of service excellence and quality for all job responsibilities. Promotes Carilion's culture of service excellence and quality by implementing and accepting accountability of the service standards: provides excellent service to patients/customers; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to patient and customer requests/needs. Responsible for the financial stewardship of the assigned department. Assumes ownership as first-level support for the assigned team to answer a wide variety of customer questions, initiate resolution of escalated customer concerns related to the entire spectrum of the revenue cycle and implement appropriate actions to obtain accurate reimbursement. Counsels and assists the patient in making application for appropriate type of financial assistance Works with patients through collaboration with other departments, by phone or in person maintaining a professional and courteous manner at all times displaying empathy and adhering to Carilion Clinic policies.
Education: High school diploma or equivalent required. Associate Degree or Bachelor Degree preferred. Course work in Medical Terminology, ICD, CPT and HCPCS Code knowledge required at time of hire or complete course within 3 months of hire.
Experience: Minimum of two years medical office and/or hospital registration experience required. . Demonstrated knowledge and understanding of insurance practices and requirements. Knowledge of medical terminology. Demonstrated knowledge and understanding of ICD, CPT and HCPCS coding methodology preferred.
Other Minimum Qualifications:
Customer driven. Demonstrates excellent communication and interpersonal skills with all clinical staff, patients and visitors. Demonstrates the ability to communicate in a professional manner during stressful and sensitive situations and possess strong negotiation skills. Computer literate. Able to navigate in web-based and Microsoft office formats. Strong grammar, spelling and punctuation skills required. Effective problem solving skills and ability to interpret and make decision based on established guidelines. Demonstrates a positive demeanor, good verbal and written communication skills, and a professional appearance and approach. Knowledge of medical terminology, office procedures and equipment. Posses the ability to multi task and handle stressful or difficult situations with professionalism.
Below are our core values that we strive to embody and expect of all our team members:
CommUNITY: Working in unison to serve our community, our Carilion family and our loved ones.
Courage: Doing what’s right for our patients without question.
Commitment: Unwavering in our quest for exceptional quality and service.
Compassion: Putting heart into everything we do.
Curiosity:Fostering creativity and innovation in our pursuit of excellence.
Requisition Number:14926 Employment Status: Full time Location: Carilion Clinic Orthopaedic Surgery - Riverside (Institute for Orthopaedics and Neurosciences) Shift: Day Shift Details: M-F 8-5 Recruiter: EMILY F ALLEN Recruiter Phone: 540-983-4147 Recruiter Email: email@example.com
ABOUT CARILION: As a not-for-profit organization, we pride ourselves on investing in our employees and the communities we serve.
Our employees strive to provide quality care in serving over 1 million residents in Virginia while living and growing their careers in the country's most livable cities and towns.
Headquartered in Roanoke, Va., Carilion Clinic is a robust system of small and large award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Equal Opportunity Employer Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a not-for-profit healthcare organization based in Roanoke, Va. Through our comprehensive network of hospitals, primary and specialty physician practices, and other complementary services, we work together to provide quality care close to home for nearly 1 million Virginians. With an enduring commitment to the health of our region, we also seek to advance care through medical education and research, help our community stay healthy, and inspire our region to grow stronger.